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Breakthrough in Repair Handling: How Does the Smart Issue Reporting System Work?

One of the most stressful aspects of renting is unexpected breakdowns. A phone call on a Sunday evening informing you of a leaking boiler or a broken dishwasher can ruin your plans. On top of that comes the conflict-inducing question: who bears the cost and how to efficiently settle the money spent on a professional?

How Does Issue Reporting Work in Rent2End?

At Rent2End, we solved this problem at its root by creating a dedicated issue handling module. Our platform allows for a transparent and stress-free journey through the entire repair process.

Step 1: Breakdown report with photo and full description
The tenant (or owner) reports the issue directly in the app, adding a description of the situation and photos of the damaged item. Everything goes onto a cohesive timeline under the Reported status. No misunderstandings or chaos in chat messages or SMS.

Step 2: Repair management and expense registry (Who advanced the funds?)
While the repair is in progress (In Progress status), each party can enter individual cost items into the system (e.g., invoice for replacement parts or bill for a plumber’s visit). A key element is marking who physically advanced the money at any given moment: Owner or Tenant.

Step 3: Division decision and automatic settlement preview
After the repair is completed, the owner decides on the final cost division by entering the amount that should be borne by the tenant. However, before anything is confirmed, the system automatically calculates the net balance and displays a settlement preview:

  • When the tenant should pay extra: The system calculates the charge amount and generates the corresponding entry.
  • When the tenant paid for the professional out of their own pocket: If the amount advanced by the tenant exceeds their share, the system intelligently detects the overpayment and generates an automatic refund. You don’t have to manually recalculate differences or issue artificial receipts!
  • When the cost is covered by the owner: The ticket is closed without creating unnecessary financial documents.

Step 4: Selection of settlement method
The owner decides how to deliver the settlement to the tenant: by issuing an immediate, separate correcting bill, or flexibly adding the amount to the next monthly rent.

The result? Full transparency, zero risk of dispute, and time savings in renting that you deserve.

Why Is It Worth Reporting Issues via the Rent2End System?

  • Report with photos and full history: tenant or owner reports the issue directly in the app, attaching a description and photos of the fault.

  • Transparent expense registry: during the repair, both parties can enter individual bills and invoices into the system (e.g., for spare parts or a technician’s service). The system requires indicating who physically advanced the funds at each stage.

  • Smart settlement preview: when the repair is completed, the owner specifies the tenant’s final share of the costs. Before confirming the decision, the system generates an automatic balance preview.

  • Flexible completion: show tenants that you are a modern owner who values their time and comfort.

  • Ecology and order: the owner chooses the most convenient settlement method: immediate issuance of a separate adjustment or automatic addition of the amount to the next monthly rent.