Table of contents

TERMS OF SERVICE OF THE RENT2END PLATFORM

effective as of 01.05.2026

Chapter I. Definitions

For the purposes of these Terms of Service, the following definitions shall apply:

  • Service Provider – Robert Zdanowski, owner of the Rent2End brand, residing/headquartered in Wrocław, ul. Stanisława Drabika 38 lok. 24, 52-131 Wrocław, Poland, NIP: 8992843940, REGON: 380004584.

  • Service / Platform – the Rent2End web service available at rent2end.pl, through which the Service Provider provides Services.

  • User – a natural person, legal person, or organizational unit without legal personality that uses the Services provided by the Service Provider.

  • Consumer – a User who is a natural person using the Services for purposes not directly related to their trade, business, or profession.

  • Sole Trader with Consumer Rights – a User who is a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional character for them, pursuant to Article 7aa of the Act on Consumer Rights.

  • Account – an individual User account created on the Platform enabling access to the Services.

  • Lease – the legal relationship connecting the property owner (Lessor) and the tenant (Lessee).

  • Plus Package – a paid package of Services with expanded functionality, made available by the Service Provider in accordance with the current Price List.

  • Terms of Service – these terms and conditions for the provision of services by electronic means.

  • Services – all services provided electronically by the Service Provider through the Platform.

  • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

  • DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services (Digital Services Act).

Chapter II. General Provisions

  1. These Terms of Service define the rules and conditions for providing Services by electronic means through the Rent2End Platform.

Contact details of the Service Provider: Address: ul. Przykładowa 1, 00-000 Wrocław Email address: kontakt@rent2end.pl Phone number: +48 123 456 789

  1. Through the Platform, the Service Provider provides a software tool (Software as a Service – SaaS) for managing long-term lease processes. The Service Provider is not a party to lease agreements concluded between Users.

  2. The Terms of Service are made available to Users free of charge via the Platform in a form that allows downloading, saving, and printing prior to concluding an agreement for the provision of Services.

Chapter III. Types and Scope of Services

  1. Services provided by the Service Provider within the Platform include in particular:
  • maintaining and managing the User’s Account;
  • providing a tool for generating lease agreements and other lease management documents based on verified templates (“Agreement Generator”);
  • enabling the User to export generated documents to PDF format and store (upload) them within the Account;
  • integration with an external payment gateway for processing rent payments;
  • collecting and displaying rental history and ratings;
  • providing links enabling the purchase of external partner services, such as apartment insurance, tenant liability insurance, or energy performance certificates.
  1. The detailed scope of available functions depends on the service package selected by the User (basic or Plus Package), as described on the Platform.

Chapter IV. Technical Requirements for Using the Service

  1. For proper use of the Platform, it is necessary to meet the following technical requirements:
  • access to the Internet;
  • a device with an installed and updated web browser (e.g., Chrome, Firefox, Safari, Edge);
  • an active email account.
  1. Proper use of the Service requires the User to meet the technical requirements specified in paragraph 1.

Chapter V. Registration and User Account

  1. To use the Services, the User must register and create an Account by providing the required data: first name, last name, and email address, as well as setting an access password.

  2. A single User may hold only one Account on the Platform.

  3. The User is obliged to provide true, complete, and up-to-date data during registration and to update them immediately in the event of any change.

  4. Access to the Account is protected by a password. The User is obliged to keep the password strictly confidential and not share it with third parties.

  5. Use of the Agreement Generator functionality, including creation, editing, export to PDF, and uploading documents, requires having an active Account and logging into the Service each time. The Service Provider does not make Agreement Generator functionalities available to unauthenticated users.

Chapter VI. Rules of Service Use and Content Moderation

  1. The User is obliged to use the Service in accordance with applicable laws, the provisions of these Terms of Service, and good morals.

  2. It is prohibited to provide unlawful content via the Service, including offensive content or content infringing personal rights, copyrights, or other third-party rights.

  3. The User bears full responsibility for all content published by them on the Platform.

  4. In accordance with DSA requirements, the Service Provider provides a mechanism for reporting illegal content. Upon receiving a credible notice regarding the unlawful nature of content, the Service Provider will immediately disable access to it. The User who posted the content will be informed of the decision taken and its justification.

Chapter VII. Packages, Payments, and Trial Periods

  1. Use of the basic scope of Services on the Platform is free of charge.

  2. Use of the Plus Package and other premium features is paid, according to the price list available at rent2end.pl/cennik.

  3. The Service Provider may offer the User a free trial period for using premium features. The terms of the trial period are specified on the Platform each time.

  4. Fees for Services may be collected on a subscription basis (recurring monthly) or as a one-off fee, depending on the selected Service.

  5. Payments are handled by an external payment operator. The Service Provider does not store Users’ funds or payment card details.

Chapter VIII. Lease Agreements and Documents

  1. The Agreement Generator is a software tool enabling the User to independently prepare a draft lease agreement (or other document) by completing parameters in the Agreement Form based on templates made available on the Platform.
  2. Use of the Agreement Generator takes place in the following stages:
  • selection of the agreement template type;
  • completing parameters and data in the form (parameter editing);
  • generating a document preview;
  • exporting the finished document to a PDF file or saving it in the Service memory (upload to Account).
  1. The Service Provider declares that the available templates have been prepared with due care; however, they constitute universal patterns. A generated document does not constitute legal advice or a legal opinion of the Service Provider. Each lease transaction may require individual adjustment of the document by a professional legal advisor.
  2. The User bears full and exclusive responsibility for:
  • correctness, completeness, and truthfulness of data entered into the form;
  • selection of the appropriate template for their factual and legal situation;
  • final content of the agreement concluded with a third party using the Generator.
  1. Agreements generated through the Platform are contracts concluded exclusively between Users (e.g., Lessor and Lessee). The Service Provider is not a party to these agreements and bears no liability for their performance, non-performance, or legal consequences arising therefrom.
  2. The Platform also allows uploading documents prepared outside the Agreement Generator or signed using external electronic signature systems into Account storage. The User warrants that they possess the right to dispose of and store these documents on the Platform, including in compliance with GDPR regulations.
  3. In the event of entering third-party personal data into the Service (specifically contact details, email addresses, and identification data of Lessees) for the purpose of using Agreement Generator functionalities, sending notifications, or processing settlements, the User declares and warrants that they hold a valid and lawful legal basis (in compliance with Article 6(1) of the GDPR) authorizing them to process these data and disclose them to the Service Provider for the purpose of performing the Services. The User bears exclusive liability for the absence of such a legal basis.

Chapter IX. Insurance and Certificates

  1. The Service may contain links to web pages of external partners enabling the purchase of services such as apartment insurance, tenant liability insurance, or energy performance certificates.

  2. The Service Provider acts solely as an information intermediary. Contracts for the provision of these services are concluded directly between the User and the third party.

  3. The Service Provider is not a party to these contracts and assumes no liability for their execution or the quality of services provided by partners.

  4. The provider of energy performance certificate preparation and the entity issuing the document is an external entity – Audyteco Sp. z o.o., headquartered in Wrocław.

  5. The Service Provider (Rent2End) acts exclusively as a technology intermediary in the energy performance certificate ordering process. The Service Provider’s role is limited to providing the order form, technical transfer of data to Audyteco Sp. z o.o., and enabling payment processing. The Service Provider does not perform energy audits or prepare certificates. The contract for the preparation and delivery of an energy performance certificate is concluded directly between the User and Audyteco Sp. z o.o. under the terms and conditions specified in Audyteco Sp. z o.o.’s terms of service.

  6. Limitation of Service Provider liability: a) The Service Provider shall not be liable for the timeliness of order fulfillment, including potential delays in the preparation or delivery of the energy performance certificate by Audyteco Sp. z o.o. b) The Service Provider shall not be liable for substantive correctness, reliability, calculation accuracy, data completeness, or compliance with applicable laws (including building law and energy performance regulations) of certificates generated/prepared by Audyteco Sp. z o.o.

  7. All complaints, objections, and claims regarding quality, substantive correctness, or delays in issuing an energy performance certificate must be submitted directly by the User to Audyteco Sp. z o.o.

Chapter X. User Reviews and Ratings

  1. The Service enables Users (Lessors and Lessees) to provide mutual reviews and ratings regarding the course of the tenancy.

  2. Reviews must be truthful and must not contain vulgar, offensive, discriminatory, or otherwise unlawful content.

  3. In accordance with the procedure described in Chapter VI, the Service Provider reserves the right to moderate or remove reviews violating the Terms of Service.

  4. Reviews and ratings express the subjective opinion of Users. The Service Provider does not verify their truthfulness and assumes no liability for their content.

Chapter XI. Complaints

  1. The User has the right to lodge a complaint regarding the operation of the Service and the Services provided.

  2. Complaints should be submitted electronically to the email address: reklamacje@rent2end.pl.

  3. The complaint should contain at least data identifying the User and a detailed description of the grievances.

  4. The Service Provider considers complaints within 14 days from the date of receipt. In the absence of a response from the Service Provider within this period, the complaint of a Consumer or a Sole Trader with Consumer Rights shall be deemed approved.

  5. The response to the complaint will be sent to the User at the email address from which it was sent.

Chapter XII. Right of Withdrawal

  1. A Consumer or Sole Trader with Consumer Rights who has concluded a distance contract for the provision of Services has the right to withdraw from it within 14 days from the date of conclusion without giving any reason.

  2. To exercise the right of withdrawal, an unequivocal statement of intent must be submitted to the Service Provider, for example by sending an email to: kontakt@rent2end.pl. For this purpose, the model withdrawal form attached to the Act on Consumer Rights may be used.

  3. The right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium if performance has begun with the express and prior consent of the Consumer or Sole Trader with Consumer Rights, who was informed prior to performance that they would lose their right of withdrawal, and acknowledged this, and the Service Provider provided confirmation of contract conclusion on a durable medium.

Chapter XIII. Liability of the Service Provider

  1. The Service Provider undertakes to exercise due diligence to ensure the proper and uninterrupted operation of the Service.

  2. The liability of the Service Provider towards Consumers and Sole Traders with Consumer Rights for conformity of the digital Service with the contract is governed by mandatory legal provisions, in particular the Act on Consumer Rights.

  3. In relation to Users who are not Consumers or Sole Traders with Consumer Rights, the Service Provider’s liability for non-performance or improper performance of the contract is limited to the amount of the fee paid by the User for the last monthly billing period. The Service Provider’s liability is limited to actual damages (damnum emergens) and excludes lost profits (lucrum cessans).

  4. The Service Provider shall not be liable for:

  • content, performance, and legal consequences of lease agreements concluded between Users;
  • truthfulness and completeness of data entered into the Platform by Users;
  • actions of external payment operators and service providers linked from the Service (insurance, certificates).

Chapter XIV. Contract Termination and Account Deletion

  1. The User may delete their Account at any time from the User panel on the Platform, which is equivalent to terminating the agreement for the provision of Services with immediate effect.

  2. An agreement for paid Services provided under a subscription model may be terminated by the User subject to a one-month notice period, taking effect at the end of the billing period.

  3. Deletion of the Account results in the irrevocable loss of access to data collected on the Platform. The Service Provider may store data required for fulfilling legal obligations (e.g., accounting) for the period required by law.

Chapter XV. Personal Data Protection

  1. The Service Provider acts as the personal data controller of Users to the extent necessary to provide the Services. Detailed rules of personal data processing are specified in the Privacy Policy available on the Platform.

  2. Regarding third-party personal data (e.g., tenants) entered into the Service by the User (e.g., landlord), the User acts as the data controller and the Service Provider acts as a data processor.

  3. Upon acceptance of these Terms of Service by the User, a Data Processing Agreement is concluded, the content of which is attached as Annex No. 1 to the Terms of Service. The User declares having read the terms of the Data Processing Agreement and accepting them.

  4. The User, as the Controller of third-party personal data (Lessees), undertakes to indemnify and hold harmless the Service Provider in the event of claims or administrative fines imposed by third parties or supervisory authorities (including the President of UODO) resulting from the fact that such data were entered into the Service without a valid legal basis or in violation of GDPR provisions.

Chapter XVI. Amendments to the Terms of Service

  1. The Service Provider reserves the right to amend the Terms of Service for important reasons, such as: a) changes in universally applicable laws; b) introduction of new functionalities or modification of existing ones; c) security considerations or fraud prevention; d) organizational or editorial changes.

  2. The Service Provider shall inform Users of any planned amendment to the Terms of Service at least 14 days before its entry into force by publishing the new text of the Terms of Service on the Platform and sending information to the User’s email address.

  3. In the absence of acceptance of changes to the Terms of Service, the User has the right to terminate the agreement for the provision of Services by deleting the Account prior to the date the changes take effect. Failure to terminate the agreement shall be deemed acceptance of the new version of the Terms of Service.

Chapter XVII. Applicable Law and Dispute Resolution

  1. The law applicable to contracts concluded under these Terms of Service is Polish law.

  2. Any disputes arising from the performance of Services shall be resolved by the court having jurisdiction over the registered office of the Service Provider. This provision does not apply to Consumers or Sole Traders with Consumer Rights, for whom court jurisdiction is determined by mandatory provisions of law.

  3. A User who is a Consumer has the option to utilize out-of-court mechanisms for handling complaints and pursuing claims. Detailed information is available on the website of the Office of Competition and Consumer Protection (uokik.gov.pl) and on the ODR (Online Dispute Resolution) platform at: ec.europa.eu/consumers/odr.